Notice to all Customers and Website Visitors
Covid – 19 Update: December 3rd 2020
We are continuing to maintain supplies and will be open from 08.30 to 15.00 h with last next day orders at 14.00h.
We confirm that we will continue to supply our existing customers as to date and will be happy to supply new customers for Covid transport applications by increasing our production shift patterns to suit.
As we approach Christmas delivery delays by Courier Services are likely to continue and so we must retain the recent restrictions we placed on timed deliveries as follows:
Direct Same Day Deliveries:
These are unaffected by delays due to Covid and will continue as to date. Please ask for a quote for urgent reliable timed deliveries.
Next day Courier deliveries:
All untimed next day deliveries will be put on the pre 12 AM service at no additional charge. Orders can still be placed for the 10.30 service, but at Customer’s risk.
We have experienced some infrequent Covid related delays but pallet services are generally still reliable.
If you must receive your dry ice by a specific time we advise arranging delivery a day earlier and making an allowance for losses. We will overfill boxes where practical. Please place these orders by phone or email and we will advise the best solution. An alternative would be to use our direct courier service, or to collect.
Unfortunately, under the prevailing Covid conditions we will only replace lost goods and not compensate for late delivery on timed or untimed services.
If in doubt about the best solution for you, please call 0116 224 0072